Frequently Asked Questions

How do I place an order?  As you browse the site you can add items to your basket using the 'Add to cart' button.  This should open another window which shows details of your order.  When you are finished click 'Proceed to Checkout' from your basket page.

I don't have a PayPal account, how can I pay?  If you have a debit or credit card you can checkout using PayPal without having an account.

I don't want to use my card over the internet, is there another way I can pay?  If you prefer to pay by bank transfer, cheque or postal order please contact me with details of your order and I will send you details of where to post your payment to. Our bank details are one the website under the ‘payments’ tab.

How will I get the items?  Once you have completed checkout you should be redirected to another page which has links to download the posters.  Either click on the links to open the poster file or right click the link to save to your pc.  You should also receive an email for each set of posters with a link to download them.

What format are the items?  The posters come as Microsoft word or adobe pdf files.  Some poster sets contain more than one file - these are zipped into a folder.  You may need to download WinZip to open these folders.

How soon should I receive my purchase?  If you order separate poster sets you should be redirected immediately following payment.

I haven't received my purchase - help!  Sometimes, because of settings on a pc, people are not redirected to the page to download the posters.   Because of settings in email some of the poster link emails do not arrive or are put into junk folders - hotmail, aol and yahoo are notorious for this!  If you do not have your posters within a few hours of payment please email me.  I can send the links again or send the files as attachments.

I bought some pdf files but they will not open, what can I do? You will need adobe reader to open the files in pdf format.  It is free to download from www.adobe.com  If you have an older version of adobe reader you may need to download the latest version to open some files.

I've spotted a mistake on one of the posters! If you spot a mistake on any of the posters please email me to let me know and I will correct it and upload the corrected version.  I will also send you a copy of the corrected posters.

I ordered more than one copy of the posters by accident, what can I do? I try to check all of the orders for duplicate purchases but sometimes miss one.  If you find you accidentally ordered the same set of items twice simply send me an email.  I can either send you a refund through PayPal or, if there is another item you would like, I can send you a link to download a different one.

Why can I only download the files a few times?  I need to open the file more often than that!   Payloadz (who host our files and send out the download links) puts a download limit on each link to prevent people circulating the links over the internet.  However, when you download the file you can save it, as you would any other document.  This allows you to open the file as often as you like, you can also put it on a disc / pen drive and put it onto another computer. If your download page expires before you have had a chance to save the files, you can always send me an additional download request.